What username do I log into webmail with?

Is the webmail on a secure page?

How do I get my mail at home with an e-mail client such as Outlook, Evolution, Eudora, Thunderbird, etc?

Can I use POP3S (secure POP/SSL)?

Can I use IMAP or IMAPS?

I lost my password! How do I get it back?

Is there virus protection?

Is there spam protection?

I am the admin for a domain. How do I add users?

How can I read my mail from within SSH?

Who do I contact if I still have problems?

What username do I log into webmail with?
In order to log into webmail you must use your full e-mail address as the username. Entering only your username will not work.

Is the webmail on a secure page?
Yes, the webmail is secure with 128 bit encryption so your password and mail cannot be seen by others.

How do I get my mail at home with an e-mail client such as Outlook, Evolution, Eudora, Thunderbird, etc?
The standard way to get your mail from home is to create an account in your client using the POP3 protocol. To do this you will need to add your account with the following settings:
Username: user@domain.com (the same as your webmail login)
POP3 server: mail.bigfiber.net

In order to prevent spam from being sent through our mail servers we do not provide outgoing mail service. Your Internet Service Provider will provide you with a server address that you can use to send mail using your domain hosted with us. Within your e-mail client setup you would configure the following setup:
SMTP server: ISP's SMTP server (examples: smtp.telus.net, shawmail.cg.shawcable.net)

Can I use POP3S (secure POP/SSL)?
Yes you can. The settings will be the same as above only you will enable the option for secure POP3S in your client.

Can I use IMAP or IMAPS?
You you can. The settings will be the same as with POP3 only you will select IMAP or IMAPS in your e-mail client. You will still use the address mail.bigfiber.net as your receiving server address.

I lost my password! How do I get it back?
If you are the admin of the account with us then please contact our support team for help. If you are not the admin of the account, please contact the person who is to have them set a new password for you.

Is there virus protection?
Yes there is. Every mail is scanned for virus attachments or dangerous malformed mail headers. Any such mail is automatically deleted and you will not receive it.

Is there spam protection?"
Yes there is. Every mail is scanned and rated for its potential to be spam. Each mail is then tagged with a special mail header showing its spam rating. You can see this rating by selecting an e-mail in your e-mail client, and viewing the full headers of the message. Most clients will allow you to right click the message to see this information. A message that was scanned and determined to have a low likelyhood of being spam would have a heading that looked similar to this:
X-Spam-Status: No, hits=2.2 required=6.0
Here you can see that the threshold is 6.0 while the message only scored 2.2 points so it is not likely to be spam.
A mail that was found to have a very high likelyhood of being spam would be tagged like so:
X-Spam-Status: Yes, hits=12.2 required=6.0
Using this information you can create a rule in your e-mail client to deal with spam messages. You could have them automatically moved to a special spam folder for you to check quickly before deleting, or even delete them automatically. Most popular e-mail clients such as Outlook, Evolution, Eudora, and Thunderbird have this capabality built in. One such client that is know to lack this capability however is Outlook Express. If you use Outlook Express we recommend you try Thunderbird because it is highly evolved and free of charge.

I am the admin for a domain. How do I add users?
All administrative functions are performed through webmail. Once you have logged into your webmail account, select Options from the top menu. There you will see a selection labeled Administrative Interface. Inside the administrative interface you will be able to manage the users for your domain.

How can I read my mail from within SSH?
There are many ways to do this. While these methods might require a little more learning before you'll be proficient with them it can be very convenient to check your mail this way. The most common way is to use the command line mail client called mutt. To use mutt you would type "mutt -f imaps://mail.bigfiber.net", press o to accept the certificate, and then enter your e-mail address to login. Another way to check your mail would be to use a text based web browser such as links to visit https://mail.bigfiber.net.

Who do I contact if I still have problems?
If you are not the admin of the domain, please contact your domain admin first for help.
If you are the admin of the domain please e-mail support@bigfiber.net