What is the path to my website?

How do I log in to upload my files?

When I try to upload with ftp it says "Disk Full", what's wrong?

Where can I see the stats for my site?

Do the log files or webstats use part of my disk space quota?

Does e-mail count towards my quota?

Help! I accidentally deleted my files. Do you have a backup?

What is the path to my website?
All of the websites on our servers are stored in the main directory /www

Inside that directory will be a directory named after your domain name. If your website is mysite.mydomain.com then the directory would be /www/mydomain.com/

Inside the directory for your domain is a directory named after the subdomain (the first word, usually just www). For the example site mysite.mydomain.com this directory would be /www/mydomain.com/mysite/

To make things easier we have created a shortcut to this directory for you. When you log in with FTP or SSH you will be put into your home directory. There will be a shortcut to your website called webfolder/

Inside your web folder are 4 sub-folders, each with its own purpose. Let's use the example website of mysite.mydomain.com
 

html/ - All your html, text, php, download files etc. should go inside the html folder.
cgi-bin/ - All .cgi, .pl, and .py scripts should go inside this folder.
logs/ - The raw error log for your site is stored here.
usage/ - Your webstats are stored here. You cannot enter this directory from FTP or SSH.
 

How do I log in to upload my files?
To upload files you can use an ftp client to connect to the server and transfer the files. Some of the clients we have found to be quite good are WS_FTP, CuteFTP, BulletProof, IglooFTP, ncftp, and gftp. We strongly recommend against trying to use Internet Explorer for FTP.
The address you connect to is ftp.bigfiber.net on the default port of 21, and you must use passive mode while transferring files! Remember to put your files into the correct directory as explained above.
If you have a shell account and are familiar with the process you can of course use scp, sftp, or other methods to transfer your files.

When I try to upload with ftp it says "Disk Full", what's wrong?
You have a quota set for the amount of space you can use. If you receive this message or a message like "Quota Exceeded" then you have run out of space. You can free up space by deleting files that you no longer need and deleting unwanted e-mails. If you would like to purchase more space contact support@bigfiber.net.

Where can I see the stats for my site?
When you first signed up for your hosting account you were sent an e-mail containing information on using your website. Please refer to that e-mail for the address to visit showing your webstats. If you have lost the e-mail contact the support team and we can send it to you again.

Do the log files or webstats use part of my disk space quota?
No. The space the log files and the webstats use does not count towards your quota.

Does e-mail count towards my quota?
Yes, all e-mail on the server is included in your disk quota. To help keep your e-mail space from using your valuable webspace up you can delete old messages using webmail or by downloading the mail using your POP3 e-mail client. See the help on e-mail for details.

Help! I accidentally deleted my files. Do you have a backup?
You are expected to keep your own backups. We do not guarantee we can recover any lost files for you. That being said, we do take weekly backups of the home and web directories so if there is an emergency you can e-mail us to find out if we can help.